Queue Management

BETTER SERVICE AND INCREASE YOUR PRODUCTIVITY BY MANAGING YOUR QUEUES

The queue management system allows you to improve the service and the service provided. Professionally, you gain comfort for those who serve and productivity for those who attend. Any customer oriented company or institution benefit by avoiding the traditional and unpleasant waiting queue. 

Customers and users can comfortably wait for their turn to be more available to know the companies products and services that can be presented on the same screen.

Dispensers

Choose the model that best fits your needs

COMPONENTS


It's a simple and paperless solution for the tickets:

A - Shows a virtual ticket on a tablet screen.

B - After obtaining the customers information, a message or e-mail is sent with the ticket details.

By identifying the customer, the system presents the information on the screen.


It's an Android application for tablets with multiple features:

A - Defines content for each moment: when customers are called, while and after they're being served.

B - Displays a last call ticket.

C - Streams multimedia content.

D - Displays a customer service evaluation form.


Through the Web Browser, from any device, you can:

A - Call, cancel and pause the tickets.

B - Transfer tickets between counters.

C - Obtain information about the tickets on hold.

D - Manual call / Switch between services.

E - Be notified when the paper in the dispensar is running out.

DATA AND STATISTICS

Get access in real-time to important data and statistics:

- Ticket status

- Service performance

- Team performance

- Service time variation

- Waiting time variation

- Client satisfaction

- Ticket transfer flow